Customer Relationship Management

Quality Designs CRM stresses good ongoing relationships with customers. It holds that maintaining these relationships drives growth and profitability.

CRM Features & Capabilities

• Customer Service:

Knowledge bases, Ticketing systems, Live chat, Customer, support portals

• Sales:

Creation of quotes, Order processing, Updating contact information, Sending e-mails, Sales forecasting, Evaluating employee performance

• Marketing Automation:

Email marketing, Lead management, Lead scoring and qualification, Landing page creation, Web forms, Marketing analytics